Now that the football season is well underway it's great to see the Driglington Juniors U10's squad are still wearing their Conformedia sponsored kit with pride. Good luck lads!
Zaap Thai, authentic Thai street food chain is going from strength to strength with the latest restaurant opening up in York.
Conformedia already provides IT support for Sukhothai and Zaap Thai and were recently asked to install the network infrastructure for their latest restaurant in York. Zaap rely on fast secure internet access to allow their tills, staff and customers to connect using their fast secure WIFI. Smooth, hassle free customer transactions, business resilience and network security were all priorities.
Zaap offers a delivery service through Deliveroo, and it was essential that the restaurant’s network could integrate with their new ePOS till systems and Deliveroo, allowing them to accept online orders and streamline processes. Conformedia configured the firewall for use with their ePOS provider, Deliveroo and several secure WIFI access points. Connecting the tills to the cloud, in addition to providing diners with free WIFI connectivity for social media exposure.
Internet provision is handled by two lines, allowing for failover and resilience. Should either of the lines fail, the tills would still be able to accept and process orders.
Conformedia ensures the business has the right IT in place so the busy restaurant can concentrate on serving up an authentic Thai experience.
Conformedia has recently invested in business management platform and professional services automation tool (PSA) ConnectWise. The system is all about improving service delivery and has been specifically designed for technology teams and managed service providers like Conformedia.
Clients who wish to take advantage of the technology will enjoy increased levels of service and support, with systems being proactively monitored 24/7. Moreover, all Windows updates and security patches can be managed and deployed centrally by Conformedia, meaning customers can be sure their systems are secure and up to date all the time.
ConnectWise will provide a number of ways in which to raise support tickets, allowing customers to log their issues via their own web portal, capturing all the information from the problem device and speeding up the process of logging, troubleshooting and resolving calls. Additional functionality provides comprehensive auditing, logging and reporting on all aspects customer systems, in addition to backups, security software and their central management and monitoring.
Richard Twigger, Technical Account Manager explains further benefits to clients. “Much of the activity takes place behind the scenes, for example, we can proactively monitor customerssystemsand be alerted to issues via a support ticket that’s automatically generated in our system, allowing us resolve issues before they even occur and saving the customer valuable time and money. Put simply, ConnectWise allows us to take our service and support offering to another level!”
If you are interested in finding out more, then contact Conformedia who will be happy to discuss further.
