Conformedia has recently invested in business management platform and professional services automation tool (PSA) ConnectWise. The system is all about improving service delivery and has been specifically designed for technology teams and managed service providers like Conformedia.
Clients who wish to take advantage of the technology will enjoy increased levels of service and support, with systems being proactively monitored 24/7. Moreover, all Windows updates and security patches can be managed and deployed centrally by Conformedia, meaning customers can be sure their systems are secure and up to date all the time.
ConnectWise will provide a number of ways in which to raise support tickets, allowing customers to log their issues via their own web portal, capturing all the information from the problem device and speeding up the process of logging, troubleshooting and resolving calls. Additional functionality provides comprehensive auditing, logging and reporting on all aspects customer systems, in addition to backups, security software and their central management and monitoring.
Richard Twigger, Technical Account Manager explains further benefits to clients. “Much of the activity takes place behind the scenes, for example, we can proactively monitor customerssystemsand be alerted to issues via a support ticket that’s automatically generated in our system, allowing us resolve issues before they even occur and saving the customer valuable time and money. Put simply, ConnectWise allows us to take our service and support offering to another level!”
If you are interested in finding out more, then contact Conformedia who will be happy to discuss further.